3) Strength and Weaknesses

Strength and Weaknesses of the website.


Strength:

1. There are reviews of hotels available so that customers can compare which hotels are better before booking.


2. The review page serves as a feedback for customers


3. There are travel guides for most of the countries and those guides are very detailed. They cover from history of the country to the culture, festivals and popular destinations. This enable the customer to plan their trip while booking.


4. There are travel insurance available too. This saves the customer's time to find an insurance company on their own to buy a travel insurance.

With all this added features, it serves as a one stop portal where all the informations are available and bookings can be done instantly too.

Weakness:

1. There are complaints on complaintsboard.com. The complains are about:

• not being honest with theis customers, this is an example :

http://www.complaintsboard.com/complaints/asia-c144997.html